Customer Relationship Management Solutions (CRM) empowers you to manage your relationship with your customer from all aspects, to ensure customer retention and promoting customer satisfaction. With Netster CRM, we provide a tool for you to do more with less. In other words, you will be able to spend more time with the right customer.
CRM in general are classified into 3 major pillars – marketing, sales and support. Marketing team uses CRM tool to target prospects, develop campaigns and manage leads. Sales representative then uses it to automate sales activities including contacts, accounts, opportunities, pipeline management and sales forecasting. Lastly, the customer service or support team uses CRM to manage customer complaints, resolve cases and measure customer satisfaction.
Our CRM is available in two flexible deployment choices:-
On-Demand: Software as a Service
Accelerate CRM implementation with CRM Cloud Edition – fast & affordable! With low initial and monthly investment, we provide CRM solution online to you, hosted in our Internet cloud, so that you can access your customer data anytime, anywhere.
On-Premise: On-site Implementation
If you require unlimited customization or seamless integration with organization core system, on-premise is the option for you. With onsite implementation, you can have maximum control and security on your system.
Our CRM solution suite provides the following capabilities:-
CRM: Complaint Management System
Designed to assist your organization in customer complaint handling. Through easy-to-use interface, our system enables you manage the end-to-end support cycle, starting from create complaint case, categorize issues, assign task to user, capture key learning and feedback to customer.
CRM: Service Management System
Complete toolkit that assist you to deliver a top quality service to your customers while optimizing your operation efficiency and reducing costs. It allows you to track, manage and resolve issues within agreed service level agreement, hence strengthen your relationships with customers. The knowledge base module ensures faster response time is expected in future.
CRM: Sales Force Automation System
Empowers your sales team to sell smarter and sell faster! Every stage of sales process can be efficiently administered within the system, plotting the steps from prospect to lead conversion. Sales manager can also measure sales team performance based on lead opportunity, sales pipeline and sales forecast.
CRM: Call Centre Management System
Monitors call volumes, call status and agent resource, all benchmarked against predefined service level agreement. Solution is ready to integrate with third party components to provide additional Computer Telephony Integration (CTI) functions such as screen pops and predictive dialing. Dashboard that clearly displays agent’s Key Performance Index (KPI) can motivate staff and drive healthy competition and efficiency.
CRM: Facility Management System
Empowers your team with everything they need to manage operations efficiently and track third party suppliers of services and contracts. In addition, it allows an organization wide view of facility, hence directly reduces workload of facility department. We effectively reduce the paperwork process to give your organization to spend more effort to grow core business.
CRM: Loyalty Program Management System
Customer loyalty is all about customer retention and promoting customer satisfaction. With our CRM solution, we automates the data mining process, combining it with complex point and redemption rules, to help you ensure you always have happy customers. In other words, we help you to provide right reward to right people at the right time.
CRM: Field Force Automation System
Designed with one thing is mind – accelerating business making process and maintain good customer service, be intelligent scheduling, work order allocation, technician dispatch or inventory tracking. With mobile CRM, field staff can have complete knowledge of customer’s maintenance trail prior to the site visit, hence improving field work efficiency.